Shipping policy
Thank you for shopping with Deep Collagen Skin. Please review our shipping policy below for details on how and when your order will be delivered.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. Once your order has been processed, it will be prepared for shipment.
You will receive a confirmation email once your order has been placed and another email when your order has shipped.
Shipping Timeframe
Estimated delivery time for orders is 12–14 business days from the date of shipment.
Please note:
Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or high demand.
Delays within the stated delivery timeframe do not qualify for refunds.
Shipping Confirmation & Tracking
Once your order ships, a tracking number will be sent to the email address provided at checkout (if available). Tracking updates may take some time to appear depending on the carrier.
Incorrect Address or Failed Delivery
Please ensure that your shipping information is correct before completing your purchase.
Deep Collagen Skin is not responsible for:
Orders delayed or lost due to incorrect or incomplete addresses
Failed deliveries caused by carrier issues beyond our control
Additional shipping charges may apply for reshipment in these cases.
Lost or Delayed Packages
If your order appears delayed beyond the estimated delivery timeframe, please contact us at care.deepcollagenskin@gmail.com. We will work with the carrier to assist you as best as possible.
Shipping Issues & Support
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with clear photos of the issue so we can review and assist you promptly.
Contact Us
For any shipping-related questions or concerns, please contact: