Refund policy
Return & Refund Policy
At Deep Collagen Skin, we are committed to providing high-quality skincare products. Please review our return and refund policy carefully before placing an order.
Returns
Due to the nature of skincare and personal care products, we do not accept returns on opened or used items for hygiene and safety reasons.
We may accept returns only if:
The item is unused, unopened, and in its original packaging
The return request is made within 30 days of delivery
The product was purchased directly from our official website
To request a return, please contact us at:
care.deepcollagenskin@gmail.com
Include your order number and reason for the return. Return requests without prior approval will not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
Once an approved return is received and inspected, we will notify you of the refund status.
If approved:
Refunds will be issued to the original payment method
Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider
Non-Refundable Items
Refunds will not be issued for:
Opened or used products
Orders placed more than 30 days ago
Items purchased during promotional or clearance sales
Orders delayed due to incorrect shipping information provided by the customer
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please email us at
care.deepcollagenskin@gmail.com within 48 hours of delivery with clear photos of the issue.
We will review the case and, if approved, arrange a replacement or refund at no additional cost.
Shipping & Delivery Timeline
Orders are typically delivered within 12–14 business days after processing.
Please note:
Shipping timelines are estimates and may vary due to carrier delays, customs processing, or high demand
Refunds will not be issued for delays that are within the stated delivery timeframe
Late or Missing Refunds
If you have not received your refund after 10 business days:
Check with your bank or card provider
If the issue persists, contact us at care.deepcollagenskin@gmail.com
Contact Us
For any questions regarding returns, refunds, or order concerns, please reach out to: